At Online SPSS Help, we are dedicated to delivering top-quality statistical solution assistance to our clients. We understand that your satisfaction is paramount, which is why we offer a revision policy to ensure your order meets your specific requirements.

Our Revision Policy

Below are the details of our revision policy:

  1. Revision Instructions: When requesting a revision, please ensure that your instructions do not contradict your initial order instructions, including requirements, dataset, questionnaire, word count, and other specifications. If our Quality Assurance Department determines that your initial instructions have been fulfilled, your revision request may be rejected.
  2. Submission: To request a revision, please contact us via email at support@online-spss.com.
  3. Revision Timeframe: You may request a free revision within ten (10) days after receiving your order. For orders exceeding 24 pages, a free revision can be requested within fifteen (15) days after approval.
  4. Number of Revisions: We provide up to 3 free revisions, as long as they adhere to the aforementioned conditions.

Important Points to Note About our Revision Policy

  1. Matching Instructions: A free revision will be provided only if the revision instructions align with the initial instructions. If your revision instructions contradict the original order instructions, additional payment may be required to complete the revision.
  2. Time Limit: Free revisions are available within a 10-day period following order delivery. If a revision is required beyond this timeframe, additional charges may apply based on the complexity of the revision.
  3. Time Zone Consideration: Please allow a minimum of 36 hours for revisions, as our SPSS tutors may be located in different time zones. Any delay in the revised version cannot be claimed for a refund.
  4. Eligibility for Free Revision: A free revision will only be conducted if there are deviations from the original instructions, such as grammar errors, conceptual errors, or word count discrepancies. For legal disputes, a minimum of two revision attempts must be provided to our tutors before the matter can be entertained.
  5. Three-Day Validity Period: Should you have a legitimate concern regarding your purchased item, you have three days to request a free revision following the delivery of your order. To qualify for the free revision, please contact us within this three-day timeframe. Valid requests will be considered, and the revisions will be returned to you within three days, unless the extent of revisions or number of pages requires additional time. Excessive revision requests may be subject to additional charges, which will be communicated to you beforehand.

Please Note: Our policies are regularly updated in accordance with industry standards. We recommend staying updated with our website policies. By placing an order on our website, you acknowledge that you have read and agreed to all the stated revision policies.

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