Refund Policy

At Online SPSS Help, we are committed to delivering our products and services in a timely manner and in accordance with your specified requirements. If, however, we fail to fulfill our commitments, you have the right to request a refund based on our refund policy.

We believe in transparency and want to ensure that your payments are protected in case of non-receipt of services or duplicate payments. By placing an order on our website, you acknowledge that you have read and agreed to the following refund policy.

Our Refund Policy

Our refund policy is designed to address specific situations in which a refund may be applicable. Before submitting a refund request, we ask that you carefully review the terms and conditions outlined below. Please note that we evaluate each request on a case-by-case basis and may require documented evidence to support your refund claim. All refund requests will be processed according to the terms specified within the refund period.

Money-Back Guarantee policy

Online-SPSS.com provides a Money-Back Guarantee policy, which enables you to request a refund under the following circumstances:

1. Payment Mistake: If a payment error occurs, such as identical orders or duplicate payments, you are eligible for a 100% refund.
2. Inability to Provide a Suitable Tutor: If we are unable to assign a suitable tutor to your order, you qualify for a 100% refund.
3. Missed Submission Deadline: If we exceed the agreed submission deadline by more than 120 hours, you are eligible for a 100% refund.
4. Order Cancellation: You can cancel your order within three (3) hours of payment if the order has been confirmed and shared with the tutor. A 100% refund will be issued in this case.

Partial Refunds

In addition to the above, we offer partial refunds under the following circumstances:

• If the tutor has not been assigned to your order and less than half of the deadline has passed (168 hours time frame and above), you qualify for a 90% refund. Transaction and refund fees will be deducted.
• If the tutor has been assigned to your order and less than half of the deadline has passed (168 hours time frame and above), you qualify for a 70% refund. The tutor’s compensation for the work already started will be deducted.
• If the tutor has been assigned to your order and more than half of the deadline has passed, or if we are unable to provide you with a tutor for your revision (168 hours time frame and above), you qualify for a 50% refund.

Key Points – Refund Policy

Please take note of the following important points:

• Disputed Claims: If you are unsatisfied with the quality and specifications of the work and wish to request a refund, we will address your concerns and rectify any issues. You must provide relevant evidence or documentary proof within 3 days of receiving the work. The refund claim will be evaluated by our Quality Assurance Department based on the facts and evidence provided.
• Order Cancellations: If you wish to cancel your order, you must submit a cancellation request within two hours of payment. Once the order has been assigned to a tutor and work is in progress, no refund will be issued.
• Approval of Completed Orders: You have ten (10) days to review and approve the completed order. After this period, the order will be automatically approved. No refunds will be issued for approved orders.
• Plagiarism-Free Guarantee: We guarantee that the delivered work will have a plagiarism level lower than 15%. Any claims related to plagiarism will be evaluated by our Quality Assurance Department.
• Complete Refunds: Complete refunds can only be requested within ten days (10) of receiving your order. The final decision regarding a refund will be made by our Quality Assurance Department based on all the evidence provided.
• Dispute Resolution: In case of a dispute, we will work to resolve the issue by communicating with the tutor and evaluating the situation. Additional materials or evidence may be requested to support your claim. Failure to provide the required information within ten days will result in the closure of the dispute, and no refund will be possible.
• Case Resolution: If a case is opened for an order, all relevant documents, materials, and email correspondences will be sent to the appropriate institution. The resolution of a dispute depends on its complexity and scope. Please note that the resolution process may take 1-6 weeks.
• Revised Work: If a revision of the work is agreed upon, there should be a minimum of 36-72 hours given for the tutor to complete the revised version. Delays in receiving the revised task cannot be claimed for a refund.
• Copyright and Material Usage: In the event of a full refund, you do not have the right to use the results or any additional materials provided during the course of the work. All copyrights for the materials belong to our company, and we reserve the right to publish the paper online for commercial purposes. Any unauthorized use of the materials may result in legal action.

Please be aware that refunds are only granted if the terms and conditions outlined above are met and approved by our Quality Assurance Department. If your claim does not fall under any of these clauses, you are not entitled to a refund.

For any complaints or issues, please contact us at support@online-spss.com. We kindly request that you communicate with us in English.